WebCollect customer feedback. Conversational AI chatbots offer a host of benefits, such as increased user interaction, improved customer satisfaction, and cost savings. IMAGEN. With advances in technology and increasing service standards, telecom companies need to include chatbots to improve performance. WebThe first online chat system was called Talkomatic, created by Doug Brown and David R. Woolley in 1973 on the PLATO System at the University of Illinois. It offered several channels, each of which could accommodate up to five people, with messages appearing on all users' screens character-by-character as they were typed.
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